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List of error codes

 

ErC

Your blood glucose meter has not yet been connected to your smartphone app. Please follow the installation instructions for your blood glucose meter. 

 

ErD

You have used all the test strips in your vial. Please scan a new vial. 

 

ErE

The test strips have expired. Please scan a new vial of test strips. 

 

ErF

A measurement cannot be taken while the battery is charging. Please wait until the battery is sufficiently charged to disconnect the blood glucose meter and take a new measurement. 

 

Lo

Blood glucose level below 20 mg/dL (1.1 mmol/L).

  • Take a new test with a new test strip.
  • If the blood glucose meter continues to display Lo, please consult your doctor.

 

Hi

Blood glucose level above 600 mg/dL (33.3 mmol/L).

  • Wash and dry your hands correctly. 
  • Take a new test with a new test strip.
  • If the blood glucose meter continues to display Hi, please consult your doctor.

 

Er0

Low battery. Please recharge the battery in order to take new measures.

 

Er2, Er3, Er4

Take a new test with new test strips.  If the problem persists, contact technical support. 

 

Er5

The room temperature is too low. The blood glucose meter's operating temperature is between 10°C and 40°C (50°F - 104°F). 

 

Er6

The room temperature is too high. The blood glucose meter's operating temperature is between 10°C and 40°C (50°F - 104°F). 

 

Er8

Communication error. Please re-pair your blood glucose meter with your smartphone before trying again. 

 

Er9

The test strip was removed during the measurement. Please try again with a new test strip. 

 

 


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