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My iHealth Gluco will not connect to my smartphone.  What should I do?

If you have Bluetooth connection problems with your iHealth Gluco, please use the following troubleshooting procedure:

  1. Make sure your iHealth Gluco is sufficiently charged.
  2. Close the iGluco-Smart app.
  3. Deactivate and reactivate Bluetooth on your smartphone.
  4. Try again.

If the problem persists:

  1. On your smartphone's Bluetooth menu, forget/unpair the BG5 blood glucose meter and deactivate Bluetooth.
  2. Close all apps running in the background on your smartphone.

Apple devices - Double click on the home button and swipe up all open apps.
Android devices -  Press the button "open/recent apps" then press "close all".

  1. Restart your smartphone.
  2. Once it restarts, reactivate Bluetooth and connect your BG5 blood glucose meter again (remember to press the button on the BG5 for 3 seconds to turn it on).
  3. Start the iGluco-Smart app and check that it is connected.

 

 


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