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Installation of iHealth AM3 (iOS)

Our activity trackers use Bluetooth 4.0 technology (also known as Bluetooth Smart or BLE). This new technology no longer requires manual twinning/pairing using the Bluetooth menu of your compatible iPhone/iPad. Launch your iHealth MyVitals app and follow the instructions on the screen or in the supplied quick start guide. 

  1. Activate Bluetooth on your iPhone/iPad. 
  2. Launch iHealth MyVitals and sign in to your account. 
  3. MENUSet up my devices Select a new device > Activity tracker > AM3. 
  4. Follow the instructions on the screen. 

If you experience difficulties signing in on first use, please perform the following troubleshooting steps: 

On the tracker:

  • Press and hold the tracker button. Release the button when the message "Restart complete" is displayed on the tracker screen (after about 10 seconds). 

On the iPhone/iPad:   

  • Close all apps running in the background. To do this, double click on the home button of your iPhone/iPad and swipe up all open applications. 
  • Deactivate Bluetooth from the "Settings" menu. 

Note - Before turning off Bluetooth, if the AM3 tracker appears in the "My Devices" list in the Bluetooth menu, you must remove it from the list. Click on the blue "i" icon > Forget this device

  • Restart the iPhone/iPad. 
  • Re-enable Bluetooth (Do not try to pair your tracker manually at this stage!!). 
  • Launch the iHealth MyVitals app and sign in to your iHealth account.
  • MENUSet up my devices Select a new device > Activity tracker > AM3.  

Important - You cannot connect your tracker to a new iHealth account without first performing a Reset. A tracker can only be connected to a new account if the message "Launch the App to start" is displayed on the tracker

 

 


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