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Error messages list

 

Wifi icon  doesn't appear on the scale

If during the installation process, the Wi-Fi icon doesn't appear after entering your Wi-Fi password, please try the following :

  1. Restart your router. Make sure your smartphone is well connected to your home Wi-Fi network. 

    Note - if your router is a dual band (2,4 GHz and 5GHz), make sure you are using the 2,4GHz frequency band during the installation.

  2. If you have set up a MAC address filtering on your router, make sure that the MAC address of the balance has been added to the list.
  3. Launch the app iHealth Myvitals and login your account.
  4. Go in MENU > Set up my devices > Select a new device> Scales > Core (HS6) > Scan QR code.
  5. Open batteries compartment, remove and re-install one battery and press the SET button until "SET" is displayed on the screen of the scale.
  6. Use the app to scan the QR code and wait for few seconds.
  7. Enter your Wi-Fi password taking care of lower and upper case letters.

Wait for few seconds. The Wi-Fi icon on the scale starts blinking and get steady when the Wi-Fi connection is established.

 

Wifi icon  disapears after blinking several times

If during the installation process, after entering your Wi-Fi password, the Wi-Fi icon blinks several times then disapears, please try the following :

  1. Restart your router. Make sure your smartphone is well connected to your home Wi-Fi network. 

    Note - if your router is a dual band (2,4 GHz and 5GHz), make sure you are using the 2,4GHz frequency band during the installation.

  2. If you have set up a MAC address filtering on your router, make sure that the MAC address of the balance has been added to the list.
  3. Launch the app iHealth Myvitals and login your account.
  4. Go in MENU > Set up my devices > Select a new device> Scales > Core (HS6) > Scan QR code.
  5. Open batteries compartment, remove and re-install one battery and press the SET button until "SET" is displayed on the screen of the scale.
  6. Use the app to scan the QR code and wait for few seconds.
  7. Enter your Wi-Fi password taking care of lower and upper case letters.

Wait for few seconds. The Wi-Fi icon on the scale starts blinking and get steady when the Wi-Fi connection is established.

 

Time out

If during the installation process, after entering your Wi-Fi password, the message "Time out" appears in the app, please try the following :

  1. Restart your router. Make sure your smartphone is well connected to your home Wi-Fi network. 

    Note - if your router is a dual band (2,4 GHz and 5GHz), make sure you are using the 2,4GHz frequency band during the installation.

  2. If you have set up a MAC address filtering on your router, make sure that the MAC address of the balance has been added to the list.
  3. Launch the app iHealth Myvitals and login your account.
  4. Go in MENU > Set up my devices > Select a new device> Scales > Core (HS6) > Scan QR code.
  5. Open batteries compartment, remove and re-install one battery and press the SET button until "SET" is displayed on the screen of the scale.
  6. Use the app to scan the QR code and wait for few seconds.
  7. Enter your Wi-Fi password taking care of lower and upper case letters.

Wait for few seconds. The Wi-Fi icon on the scale starts blinking and get steady when the Wi-Fi connection is established.

 

Lo

Make sure batteries are correctly installed.

If the LO message persists, install a new set of batteries.

 

Er0, Er3, Er6, Er7, Er8, Er9, Er10

Remove batteries. Wait for 1 minute and re-install a new set of batteries.

If the problem persists, contact your support team.

 

Er1

Current user's weigth is outside the measurement range (50 - 180Kg /11-140 lbs) 

 

Er2

The weight measured by the scale is not stable. Put your feet properly on the center of the scale and don't move during all the measurement.

 

Er5

The scale failed to sync your results to your personal secured Cloud account.

Please make sure to follow the step-by-step instructions on setting up your HS6 Core scale. Once you have set-up your HS6 Core, the scale will automatically sync your measurement results to the app and to your personal secured Cloud account. It may need several seconds to sync.

If you still experience problems with syncing, please follow these steps:

  1. When taking a measurement, ensure that the Wi-Fi symbol on the scale stops flashing and turns solid, which indicates that a Wi-Fi connection has been established.
  2. Stand on all four electrodes with bare feet. Remain on the scale for a few seconds to allow the scale to continue the measurement. Your weight and Body Fat % will appear on the scale.
  3. On the App, go to MENU > Weight, and click on the button titled “Sync data now.

  


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